Privacy policy

Privacy Policy

Montsalvat

Last updated: June 2025

1. Our Commitment to Privacy

Montsalvat is committed to protecting your privacy. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your personal information, and the rights you have in relation to it.

By using our services or providing your personal information, you agree to the terms of this Privacy Policy.

2. The Information We Collect

Personal Information

Depending on your interaction with Montsalvat, we may collect:

  • Name, contact details, address, date of birth, gender, job title

  • Information about your donations, purchases, or event attendance

  • Survey responses and feedback

  • Billing and payment details

  • Volunteer, contractor, or job applicant information (e.g. resume, work history)

  • Any information you provide directly or through our website, events, or social media

Sensitive Information

We do not usually collect sensitive information. Where necessary, we will only do so:

  • With your explicit consent, or

  • As required or permitted by law

3. How We Collect Information

We collect information directly from you when you:

  • Donate, purchase a ticket, make an enquiry, or hire a venue

  • Apply for employment or volunteer opportunities

  • Submit feedback or complete a survey

  • Interact with us on our website or social media

  • Visit our precinct

  • Sign up to our newsletters

We may also collect data from publicly available sources, referrals, service providers, or third parties acting on your behalf.

4. Website & Cookies

We may collect non-identifiable browsing data including:

  • IP address, device type, browser, pages visited, time on site

  • Downloaded documents or forms

  • Website interaction via links in emails or ads

We use cookies to:

  • Improve site functionality and performance

  • Track user engagement for analytics

  • Personalise your website experience

You may disable cookies via your browser settings.

5. Why We Collect Your Information

We use your information to:

  • Communicate with you and manage relationships

  • Deliver services, process payments, or issue donation receipts

  • Provide marketing, event updates, and publications

  • Respond to enquiries or complaints

  • Process job/volunteer applications

  • Operate and improve our services and programs

  • Recognise supporters (unless you opt out)

6. Who We Share Your Information With

Your information may be shared with:

  • IT, payment processing, and administrative service providers

  • Ticketing, marketing, or analytics platforms

  • Contractors, volunteers, or employees

  • Legal or regulatory authorities as required by law

  • Any other party you authorise

We do not sell your information. We require third parties to protect your data under strict privacy standards.

7. Your Rights & Choices

Access & Correction

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or outdated information

Contact us using the details in section 10 to make a request.

Dealing Anonymously

Where practical, you can interact with us anonymously or via pseudonym. However, this may limit the services we can provide.

Unsubscribing

You may opt out of marketing communications at any time via:

  • The unsubscribe link in our emails, or

  • Contacting us directly

8. Complaints

If you believe your privacy has been breached, please contact us. We will:

  1. Acknowledge your complaint

  2. Investigate and provide a written response

  3. Explain any actions we’ve taken to resolve the issue

If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. How We Protect Your Data

We take reasonable steps to protect your personal information through:

  • Secure databases and access restrictions

  • Password-protected systems and physical safeguards

  • Staff training and confidentiality agreements

  • Regular audits and data integrity checks

However, no system is 100% secure. Please exercise caution when transmitting data online.

10. Overseas Data Storage

Our technology infrastructure may store data on servers located outside Australia. Where this occurs, we ensure your information is protected by:

  • Contractual obligations with service providers

  • Compliance with the Privacy Act and relevant Australian standards

If you subscribe to our mailing list, your email may be stored by Intuit.


11. Contact Us

If you have questions, wish to update your personal details, request access, or make a privacy complaint, please contact:

Governance & Administration

Montsalvat

7 Hillcrest Avenue, Eltham VIC 3095

T: +03 9439 7712

E: montsalvat@montsalvat.com.au